Privacy Policy
Who we are
Dry Clean Express (“we,” “us,” or “our”) provides dry cleaning, laundry, alterations, pickup, and delivery services. This policy explains our handling of personal information through www.drycleaningexpresssc.com, service requests, customer communications, and service providers acting on our behalf.
Information We Collect
We collect information you provide, including your name, telephone number, email, pickup and delivery address, garment details, order history, payment or billing information, and customer service inquiries. We also collect communication preferences, consent records, and opt-out requests. Consent records may include the disclosure accepted, date and time, signup source, and relevant technical evidence. Our website and service providers may collect device, browser, IP address, cookie, and website usage information. Payment providers process payment details under their own applicable terms and privacy notices.
How We Use Your Information
We use information to fulfill orders, arrange pickups and deliveries, process payments, issue receipts, respond to inquiries, maintain customer records, protect our systems, improve services, and meet legal obligations. We use it for promotional communications only in accordance with your choices and applicable requirements. Providing a telephone number, placing an order, or accepting website terms does not by itself enroll you in marketing texts or AI marketing calls.
Text messages
With your separate consent to the relevant program, we send transactional SMS/MMS messages, such as order confirmations, garment-ready alerts, pickup reminders, delivery updates, and customer support messages. With separate express written marketing consent, we may send recurring promotional SMS/MMS messages, such as offers, discounts, and service announcements. Messages may be automated or drafted using AI.
Message frequency varies based on your orders, interactions, and the program you choose. Message and data rates may apply. Reply STOP to the sending number to unsubscribe or HELP for help. You may also contact us at (843) 552-6666. SMS enrollment is optional and is not a condition of purchase. Marketing and transactional text consent are collected separately.
Mobile information and consent protection
We do not sell, rent, or share your mobile number, mobile information, or text-message opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. We may disclose only the information necessary to service providers, including messaging platforms, aggregators, and carriers, to deliver and support our communications on our behalf. Those providers may not use that information for their own marketing. Text-message opt-in data and consent are excluded from other sharing described in this policy, except disclosures to messaging service providers necessary to operate the program or disclosures required by law. We do not buy or accept transferred messaging consent.
Email and telephone communications
We may send service-related emails about your orders and inquiries. Promotional emails include an unsubscribe method. Unsubscribing from marketing email does not stop necessary order-related email.
Where the required consent has been obtained, we may use automated calls and artificial, prerecorded, or AI-generated voices for the specific service or marketing purpose you authorized. Marketing voice-call consent is obtained separately from SMS and email choices and is not a condition of purchase. You can withdraw call consent or request placement on our internal do-not-call list through the opt-out mechanism offered during the call or by contacting (843) 552-6666. We honor revocation requests according to applicable requirements.
Where the required consent has been obtained, we may use automated calls and artificial, prerecorded, or AI-generated voices for the specific service or marketing purpose you authorized. Marketing voice-call consent is obtained separately from SMS and email choices and is not a condition of purchase. You can withdraw call consent or request placement on our internal do-not-call list through the opt-out mechanism offered during the call or by contacting (843) 552-6666. We honor revocation requests according to applicable requirements.
AI and service providers
We may use AI tools to assist with drafting messages, answering customer questions, and conducting authorized automated voice interactions. Relevant customer details and communication content may be processed by contracted providers for these purposes. Providers receive only information needed for their services and must protect it and use it only as authorized. AI responses may contain errors; contact our staff to confirm prices, order status, service commitments, or other important details. If we record or transcribe a call, we provide notice and obtain any consent required by applicable law before recording or transcription begins.
Other disclosures
We may share necessary information with providers supporting hosting, booking, customer management, payments, and pickup or delivery. We may disclose information where legally required or necessary to protect lawful rights and prevent fraud. If the business changes ownership, relevant customer records may transfer subject to applicable law and this policy; such a transfer does not itself authorize new messaging campaigns or transfer marketing consent. The mobile-consent protections in Section 5 control over any broader sharing provision.
Cookies and external services
Cookies and similar technologies support website functionality and, where used and permitted, analytics or advertising. Use the website cookie controls and browser settings to manage your choices. Some features may be affected if cookies are disabled. Cookie acceptance is separate from messaging consent. External booking, payment, and other linked services may have their own privacy notices; review those notices when using them.
Retention, security, and requests
We retain information as needed to provide services, maintain business records, resolve disputes, and comply with legal obligations. We retain consent and suppression records as necessary to demonstrate permissions and honor opt-outs. We use reasonable administrative, technical, and physical safeguards, but no system is completely secure. Contact us to request access, correction, deletion, or changes to preferences; we process requests subject to applicable law and may retain records required for legal or operational purposes.
Children and updates
Our online services and messaging programs are intended for adults. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information. We may revise this policy and update its effective date. A policy change does not enroll you in additional communication programs or override an opt-out.
Contact Us
Dry Clean Express
Address 8345 Dorchester Rd, Charleston, SC 29418
Phone: (843) 552-6666(843) 552-6666
Website: drycleaningexpresssc.com
Address 8345 Dorchester Rd, Charleston, SC 29418
Phone: (843) 552-6666(843) 552-6666
Website: drycleaningexpresssc.com