Terms & Conditions
At Dry Clean Express, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and our dry cleaning, laundry, pickup, and delivery services.
1. Website and services
These terms apply to the Dry Clean Express website and communication programs. Using the website signifies acceptance of the applicable website terms; messaging and automated-call programs require their own consent. Our Privacy Policy explains our handling of personal information.
Provide accurate contact and service details and use the website lawfully. You must be at least 18 to enroll in our messaging or automated-call programs and must own or be authorized to use the telephone number you submit. Notify us if that number changes.
2. Orders, pickup, and delivery
Service availability, turnaround, pricing, and special offers are subject to the terms disclosed when your order is accepted. Pickup and delivery times are estimates and may change with traffic, weather, or operations. Any missed-pickup or cancellation charge must be disclosed before you authorize the service. Tell us about garment damage, special care instructions, and valuable or delicate items. We may decline unsafe or unsuitable items. Contact us promptly about service concerns; applicable consumer rights remain available. Garment-storage, abandonment, and claims provisions must be separately established and disclosed in accordance with applicable law.
3. SMS/MMS programs and enrollment
Dry Clean Express offers optional recurring transactional and marketing text programs. Transactional texts include order confirmations, garment-ready alerts, pickup reminders, delivery updates, and support. Marketing texts include offers, discounts, and service announcements. Messages may use automated technology and AI-assisted content.
You enroll through a separate affirmative choice for each program using the consent mechanism displayed at signup. Marketing enrollment requires express written consent. Neither program is mandatory to make a purchase or obtain services. Consent to one program or channel does not authorize another.
You enroll through a separate affirmative choice for each program using the consent mechanism displayed at signup. Marketing enrollment requires express written consent. Neither program is mandatory to make a purchase or obtain services. Consent to one program or channel does not authorize another.
Frequency and charges
Message frequency varies based on orders, interactions, and the selected program. Message and data rates may apply. Your carrier plan determines any messaging or data charges.
5. Text opt-out and help
Reply STOP to the number sending our messages to unsubscribe. We also recognize other applicable standard opt-out keywords and reasonable revocation requests. You may receive one non-promotional confirmation of your opt-out; no further program texts will be sent unless you subsequently provide new consent. A STOP request to a shared sending number may stop both marketing and transactional texts from that sender. We will use another permitted channel for necessary order communications.
Reply HELP for assistance or call (843) 552-6666. Help is also available through our website contact information. Opting out does not cancel an existing service order. You can request new enrollment through our then-current consent process.
Reply HELP for assistance or call (843) 552-6666. Help is also available through our website contact information. Opting out does not cancel an existing service order. You can request new enrollment through our then-current consent process.
6. Delivery limitations
Text delivery is subject to carrier availability and may be delayed or unsuccessful. Carriers are not liable for delayed or undelivered messages. Contact our staff for urgent order or pickup questions rather than relying solely on automated notifications.
7. Email
Service-related emails may include confirmations, receipts, and customer support responses. Promotional emails identify Dry Clean Express and provide an unsubscribe method. Use that method to stop marketing emails. Essential transaction-related emails may continue where permitted.
8. Automated and AI voice calls
If you separately authorize them, we may make automated calls, including calls with artificial, prerecorded, or AI-generated voices, for the specific transactional purpose selected. Promotional calls using such voices require separate prior express written consent where applicable. Marketing consent is not required to purchase goods or services. Calls identify Dry Clean Express and provide applicable callback and opt-out information. Our AI assistant identifies itself as automated. Recording or transcription, if used, is subject to separate required notices and consent.
You may withdraw call consent using the offered call opt-out mechanism or by calling (843) 552-6666. We honor reasonable revocation requests and maintain applicable do-not-call preferences. SMS consent alone does not authorize voice calls.
9. AI accuracy, privacy, and changes
Automated or AI-generated responses can contain errors. Contact our staff to confirm important service details. Your statutory rights are unaffected by these terms. Our Privacy Policy applies to communication data. We may change these terms prospectively by posting a revised effective date. Materially changing a messaging purpose requires fresh consent where required; changes do not override a previous opt-out.
Contact Us
Dry Clean Express
Address :8345 Dorchester Rd, Charleston, SC 29418
Phone: (843) 552-6666(843) 552-6666
Website: drycleaningexpresssc.com